Returns and Shipping & Privacy Policy

Please contact us if you have any problems with your order. Because bath & body products are personal care products, AND due to COVID-19 we do not accept returns on any item that has been opened or used.  If you are not satisfied with your purchase please contact me so we can discuss an appropriate solution. We try our best to describe the scents based on the JL Soaps website.    

**If you have any Allergic reactions to foods, nuts or oils  Please Be Aware of your allergies and look at our ingredients list carefully. We use an oil blend in our soaps that Saponified Sustainability Resourced Palm Oil, Coconut Oil, Shea Butter, Olive Oil, Sunflower Oil, Beeswax,  Communis Fruit Oil, Natural Fragrance, Skin-Safe Mica. The products could also contain  Chamomile, Essential Oils, Goat's Milk, Coconut Milk, Herbs - please look at the ingredients listed our our website.

We are not responsible for any reaction cause by our products to a person with a known allergy**  

All products affect each person differently. Know your skin and your allergies and what works best for you, as even natural ingredients may cause sensitivities or irritation. JL Soaps is not responsible for any individual reaction to any particular ingredient. Each product description includes a complete list of ingredients. It’s a good practice to test the product on the inside of your elbow first and if at any time irritation occurs, discontinue its use.   

Shipping Policy 

All orders generally ship with in 1-2 business days, Exception Holidays, Natural disasters, Etc. We ship with USPS and Generally will use the fastest most Economical shipping choice when available. However, we have No control over a package once it leaves our Shop. We DO NOT give refunds for slow shipping speeds once the package arrives at the post office.   If you have not received your package within a reasonable amount of time   Please contact us via Email at JLsoapstx@gmail.com and I will do my best to locate your package.  A tracking number will be provide with every order shipped.  

Cookies

We use cookies to personalize content and ads, provide social media features, and analyze our traffic. We may also share your Personal Information with third parties example: we use Google Analytics to help us understand how our customers use our site so we are able to create the best possible shopping experience for our customers. We work hard to keep our site safe and secure. Your Credit Card information is never stored unless you do so yourself by clicking save my information at check out.

Our checkout process is safe and secure.

Privacy Policy

Effective Date: January 1, 2025
Company Name: JL Soaps, LLC
Location: Texas, United States

1. Introduction

JL Soaps, LLC ("we," "us," or "our") values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website or purchase our soap, lotion, and other body products.

By using our website, you agree to the terms of this Privacy Policy.

2. Information We Collect

We collect the following types of information:

• Personal Information:     Name, billing/shipping address, email, and phone number.
• Payment Information:     Processed securely through third-party payment providers (we do not store      full credit card details).
• Order and Transaction Data: Purchase history, preferences, and order details.
• Website and Technical Data: IP address, browser type, and browsing behavior via      cookies or analytics tools.

3. How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders.
• Communicate with you regarding orders, updates, or      customer service.
• Improve our website, products, and user experience.
• Send you promotional offers or newsletters if you opt      in.
• Comply with legal and tax obligations.

4. Cookies and Tracking

We use cookies and similar technologies to improve site functionality and personalize your experience.
You can disable cookies in your browser settings, but some site features may not work properly without them.

5. Sharing Your Information

We do not sell or rent your personal information.
We may share information only with:

• Trusted service providers (e.g., payment processors, website hosting, and      shipping partners).
• Legal or regulatory authorities if required by law or to protect our rights and      property.

All third-party service providers are contractually required to protect your information and use it only for the services they provide to us.

6. Data Security

We use secure servers, SSL encryption, and reasonable administrative, technical, and physical measures to protect your data.
However, no electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

7. Children’s Privacy

We do not knowingly collect personal information from children under 13 years of age.
If you believe your child has provided personal information, please contact us immediately and we will delete it.

8. Your Rights and Choices

You may:

• Request access to or correction of your personal      information.
• Opt out of receiving promotional emails at any time by      clicking “unsubscribe.”
• Request deletion of your personal data, unless      retention is required by law or for legitimate business purposes.

To exercise these rights, please contact us at jlsoaptx@gmail.com.

9. CCPA (California Consumer Privacy Act) Notice

If you are a California resident, you have the following rights under the CCPA:

• Right to Know:     You may request details about the personal information we collect and how      it’s used.
• Right to Delete:     You may request that we delete your personal information, subject to legal      exceptions.
• Right to Opt Out of Sale: We do not sell your personal information.
• Right to Non-Discrimination: You will not be discriminated against for exercising      your privacy rights.

To submit a CCPA-related request, please email jlsoaptx@gmail.com with the subject line “CCPA Request.”

10. GDPR (General Data Protection Regulation) Rights

If you are located in the European Economic Area (EEA) or the United Kingdom, you have additional rights under the GDPR:

• Right of Access:     Request a copy of your personal data.
• Right of Rectification: Request corrections to inaccurate or incomplete data.
• Right to Erasure:     Request deletion of your data (“right to be forgotten”).
• Right to Restrict or Object to Processing: Request limitations on how we use your data.
• Right to Data Portability: Request transfer of your data to another controller.

Our legal basis for processing your data includes your consent, performance of a contract, legal obligations, or legitimate interests.
To make a GDPR request, please contact jlsoaptx@gmail.com.

11. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, or enforce agreements.

12. Changes to This Policy

We may update this Privacy Policy periodically. Updates will be posted on this page with an updated “Effective Date.” Continued use of our website after such changes constitutes acceptance of the revised terms.

13. Contact Us

If you have any questions, requests, or concerns about this Privacy Policy, please contact us at:

JL Soaps, LLC
345 Whitetail Lane Victoria, TX 77905
Email: jlsoaptx@gmail.com
Phone: 361-649-2797
Texas, USA